AI assisted onboarding
with security & compliance
Acquiring customers in a fully compliant manner is the key to business growth. Typical funnels have more than 90% drop off.
Empathetic agent contact with relevant information can drive massive improvements in digital acquisition.
Hyozan AI assisted onboarding provides you a one stop solution to empower your front-line agents and sales management.
Digital onboarding with AI boost
Hyozan advanced prospecting platform delivers multifold increase in digital acquisition with AI support across the journey.
Convert leads to accounts with seamless analytics, audio & video interfaces
Mitigate digital and AI risk
Process frameworks to safeguard your data, prevent fraud and stay compliant
Content Approval
Prevent reputation risk of unauthorized digital content
Invalid or misleading site content or authorization steps skipped while loading content can result in reputation risk, regulatory censure or customer confusion. We provide you with integrated content management process to ensure smooth content approval in an auditable manner
Customer contact
Privacy and contact process
Ensure adherence to privacy laws, customer preferences and prevent phishing and other fraud. It is also critical to appropriately handle scenarios where customer cannot be contacted due to invalid email / phone number etc.
Prevent reputation risk of unauthorized digital content
Invalid or misleading site content or authorization steps skipped while loading content can result in reputation risk, regulatory censure or customer confusion. We provide you with integrated content management process to ensure smooth content approval in an auditable manner
Privacy and contact process
Ensure adherence to privacy laws, customer preferences and prevent phishing and other fraud. It is also critical to appropriately handle scenarios where customer cannot be contacted due to invalid email / phone number etc.
Contact us for a demo
We would love to hear from you to show you what we have and how we can help you
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Frequently asked questions
What does Hyozan mean?
Hyozan means "Iceberg" in Japanese. 90% of an iceberg is hidden underwater. Similarly, most of the effort and complexity in digital and AI is hidden. We handle that hidden heavy lifting for you.
How does this help the bottom line?
A well designed digital acquisition and onboarding process provides scalable growth with profitable new customers. We have seen new business volumes of 15-20 branches, at a fraction of the capex and opex of a traditional branch.
What makes you different?
Individual components of Hyozan can be found in market solutions. eg. Salesforce provides lead nurturing and agent pipeline analytics etc. Twilio etc can be used for call integration. Individual AI tools exist to transcribe, sentiment analysis. Analytics dashboard can be built using tableau / power BI etc. So why hyozan? Cant I just assemble a similar outcome by integrating “best of breed” solutions across each of these areas.
Well, this is what Hyozan brings to the table, just in the digital onboarding space.
Time
It takes time for bank staff to identify each individual component of the onboarding process, and then to evaluate, negotiate and integrate these into a harmonious system that will provide a smooth customer experience and efficient sales process. Hyozan provides an integrated solution that combines workflow, telephony, video, analytics, document identification, payment processing coupled with the power of AI.
Effort
Integrating the various systems requires effort from bank staff , typically in the order of a team of 4 to 8 people over 6 months in our experience. You will require project management, contracts with various companies, security and risk reviews of each solution as well as full testing of each system.
Hyozan has already invested in seamless integration of various components, and will provide this to you in a single package.
Expertise
In order to integrate these platforms to build a comparable solution, you will need to have expertise in project management, telephony integration, video banking, AI integration, analytics and integration testing.
This will require bank staff to be trained in these areas or engagement of consultants who will be provide this expertise.
Cost
Procuring, integrating and maintaining multiple systems and platforms will typically require much higher levels of initial cost, as well as higher operational costs. There are ongoing costs associated with hosting and patching the infrastructure for all these systems as well, in a traditional on-prem environment.
Maintenance & Support
The maintenance and support aspect of getting multiple systems is probably the biggest challenge. Whenever there are multiple platforms, it is the responsibility of the bank (or integrator) to triage issues and to figure out which platform needs to be remediated every time there is any issue. In our experience, there will be perpetual rounds of blame-shifting before any underlying problem is solved. All the while, customer experience suffers and the bank loses revenue during the interval. Having hyozan as a single point of accountability for digital acquisition will dramatically mitigate the maintenance and support costs and pain points.
How about regulatory issues
Hyozan processes cater to relevant national regulations around
- KYC
- Security
- Cloud
How can I track sales performance
We offer integrated sales tracking at multiple levels.
- By product
- By date range
- By region/ branch